Papercycle Frequently Asked Questions

1.0 Papercycle's services

1.1 What is Papercycle?

Response
Papercycle is a recyclability assessment and certification service dedicated to determining the recyclability of fibre-based packaging formats and materials, including which types of mills can reprocess specific types of packaging for the UK, and beyond. Supported by the UK’s Paper-based Industries it has been developed by the Confederation of Paper Industries.

1.2 What services does Papercycle provide?

Response
Papercycle provides recyclability assessments for fibre-based packaging products, which determine not only whether packaging formats can be considered recyclable in the UK, but also which types of mills can reprocess specific types of packaging. Papercycle can evaluate either the recyclability of finished products placed on the market, or semi-finished products, before the product launch, to give an insight into how the various components interact with each other. Additionally, Papercycle provides a Post Assessment Review Service to those wishing to receive a comprehensive technical review of the sample tested.

Response

Papercycle provides recyclability assessments for fibre-based packaging products, which determine not only whether packaging formats can be considered recyclable in the UK, but also which types of mills can reprocess specific types of packaging. Papercycle can evaluate either the recyclability of finished products placed on the market, or semi-finished products, before the product launch, to give an insight into how the various components interact with each other. Additionally, Papercycle provides a Post Assessment Review Service to those wishing to receive a comprehensive technical review of the sample tested.

1.3 What type of products or materials can I assess?

Response
The Papercycle assessment methodology has been primarily designed to determine the recyclability of fibre-based packaging products and materials. However, any fibre-based product or material other than packaging can be assessed under Papercycle and receive a result on its recyclability. Papercycle can assess either finished or semi-finished products. Products and materials that pass the assessment will receive a certificate.

Response

The Papercycle assessment methodology has been primarily designed to determine the recyclability of fibre-based packaging products and materials. However, any fibre-based product or material other than packaging can be assessed under Papercycle and receive a result on its recyclability. Papercycle can assess either finished or semi-finished products. Products and materials that pass the assessment will receive a certificate.

1.4 How does my product or material get evaluated?

Response
CPI engaged extensively with stakeholders across the paper industry, who advised on permissible non-fibre levels and parameters for the development of the Papercycle Evaluation Protocol. Parameters and thresholds were developed using extensive knowledge and research of European and local industry standards and are not disclosed in advance of carrying out an assessment. They are available with the assessment results and should be considered confidential information and subject to Clause 13 of the Papercycle Terms and Conditions.

Response

CPI engaged extensively with stakeholders across the paper industry, who advised on permissible non-fibre levels and parameters for the development of the Papercycle Evaluation Protocol. Parameters and thresholds were developed using extensive knowledge and research of European and local industry standards and are not disclosed in advance of carrying out an assessment. They are available with the assessment results and should be considered confidential information and subject to Clause 13 of the Papercycle Terms and Conditions.

1.5 How were the thresholds and criteria of the Papercycle Evaluation Protocol developed?

Response
CPI engaged extensively with stakeholders across the paper industry who are advising on permissible non-fibre levels and parameters. Thresholds and parameters were developed through a comprehensive and rigorous process, drawing from extensive knowledge and research of European and local industry standards, laboratory testing, practical insights, and a commitment to environmental sustainability.

1.6 Can I obtain details about the laboratory testing thresholds before initiating an assessment?

Response
No. The decision tree used for the online assessment, as well as the specific answers or combinations of answers leading to a pass or fail outcome, cannot be revealed in advance. Similarly, the thresholds associated with laboratory testing cannot be disclosed prior to the assessment process. These details are provided alongside the assessment results and are considered confidential. They are subject to Clause 13 of the Papercycle Terms and Conditions. This approach upholds the credibility of the assessment process and the trustworthiness of the results and contributes to an unbiased, accurate, and consistent assessment process, ensuring that products are evaluated fairly and transparently.

Response

No. The decision tree used for the online assessment, as well as the specific answers or combinations of answers leading to a pass or fail outcome, cannot be revealed in advance. Similarly, the thresholds associated with laboratory testing cannot be disclosed prior to the assessment process. These details are provided alongside the assessment results and are considered confidential. They are subject to Clause 13 of the Papercycle Terms and Conditions. This approach upholds the credibility of the assessment process and the trustworthiness of the results and contributes to an unbiased, accurate, and consistent assessment process, ensuring that products are evaluated fairly and transparently.

1.7 Can I share the thresholds associated with laboratory testing with 3rd parties?

Response
If you want to share the thresholds associated with the laboratory testing this can happen via prior arrangement. It will involve an NDA to be signed by both parties and a formal request for Papercycle to provide consent. If you wish to share the thresholds with a 3rd party please contact us well in advance to ensure all these arrangements are in place by the time you have received your results.

1.8 What services are not available through Papercycle?

Response
Papercycle does not offer the following services: Discussion of product/material recyclability or insights based on material composition/ Advice on whether a product should undergo testing/ Provide predictions of testing outcomes/ Carry out post-assessment reviews for products that have only undergone an online self-assessment. Technical reviews can only be carried out if a product/material was tested under lab conditions within the Papercycle framework/ Comment on or provide certification for products that have obtained certificates from other bodies/ Evaluate laboratory test results or issue recyclability certificates for tests not carried out via the Papercycle process, even if they have been conducted using the Cepi Recyclability Laboratory Test Method at Papercycle-approved laboratory facilities/ Offer certificates for products tested outside the Papercycle evaluation process/ All finished-products need to undergo an online assessment. We cannot bypass this process.

Response

Papercycle does not offer the following services: Discussion of product/material recyclability or insights based on material composition/ Advice on whether a product should undergo testing/ Provide predictions of testing outcomes/ Carry out post-assessment reviews for products that have only undergone an online self-assessment. Technical reviews can only be carried out if a product/material was tested under lab conditions within the Papercycle framework/ Comment on or provide certification for products that have obtained certificates from other bodies/ Evaluate laboratory test results or issue recyclability certificates for tests not carried out via the Papercycle process, even if they have been conducted using the Cepi Recyclability Laboratory Test Method at Papercycle-approved laboratory facilities/ Offer certificates for products tested outside the Papercycle evaluation process/ All finished-products need to undergo an online assessment. We cannot bypass this process.

1.9 Why are you not able to offer the services under FAQ1.8?

Response
Our commitment to maintaining a high standard of credibility and integrity in our evaluations prevent us from offering the services outlined in FAQ1.8. At Papercycle we adhere to a standardised and reputable process for assessing the recyclability of fibre-based products. Our conclusions are based on evidence and data. To uphold integrity, objectivity, and transparency in our evaluations, our staff cannot provide preliminary reviews or insights with limited information about a product/material before it undergoes thorough testing under strictly controlled laboratory conditions. For the same reasons we cannot certify products based on external reviews or other certificates obtained outside the Papercycle process. Our evidence-based approach requires reviewing complete and verified testing results before offering any reviews. Offering insights before testing would contradict the principles that guide our evaluation process.

Response

Our commitment to maintaining a high standard of credibility and integrity in our evaluations prevent us from offering the services outlined in FAQ1.8. At Papercycle we adhere to a standardised and reputable process for assessing the recyclability of fibre-based products. Our conclusions are based on evidence and data. To uphold integrity, objectivity, and transparency in our evaluations, our staff cannot provide preliminary reviews or insights with limited information about a product/material before it undergoes thorough testing under strictly controlled laboratory conditions. For the same reasons we cannot certify products based on external reviews or other certificates obtained outside the Papercycle process. Our evidence-based approach requires reviewing complete and verified testing results before offering any reviews. Offering insights before testing would contradict the principles that guide our evaluation process.

1.10 Can you provide guidance during the early stages of product development?

Response
Yes. If you're seeking guidance during the early stages of product development and are not yet ready to have your product tested, CPI offers the Design for Recyclability Guidelines. They have been designed to provide valuable guidance to packaging designers and specifiers in making informed decisions about the recyclability of their products at the initial stages of development. By referring to our Guidelines, you can benefit from our insights without undergoing formal testing right away. Feel free to explore our Guidelines to gather valuable information for your product development journey. You can find a link to the Guidelines on our 'About Papercycle' page.

Response

Yes. If you're seeking guidance during the early stages of product development and are not yet ready to have your product tested, CPI offers the Design for Recyclability Guidelines. They have been designed to provide valuable guidance to packaging designers and specifiers in making informed decisions about the recyclability of their products at the initial stages of development. By referring to our Guidelines, you can benefit from our insights without undergoing formal testing right away. Feel free to explore our Guidelines to gather valuable information for your product development journey. You can find a link to the Guidelines on our 'About Papercycle' page.

2.0 Why use Papercycle?

2.1 Why is it important to determine if my product or material is recyclable?

Response
The UK Government is developing plans to implement Extended Producer Responsibility (EPR) for packaging, restructuring kerbside recycling collections and introducing a mandatory binary recyclability labelling on packaging to provide clear instructions to residents whether packaging can be recycled or not. By 31 March 2026, all packaging types (except for plastic films and flexibles) will be required to be labelled as ‘recycle’ or ‘do not recycle’. As part of the EPR proposals, Government suggested that each packaging item will need an assessment to determine its recyclability. Producer fees would apply, correlated with the degree of recyclability of each product and there are proposals on a sliding scale of fees. The outcome of a recyclability assessment would enable a new mandatory labelling system for all consumer packaging to operate, aiming to provide a clear “yes” or “no” answer on recyclability. At the core of any such system for fibre-based packaging must be a process to evaluate its recyclability in standard paper mills and whether, after its use, it can be collected, sorted, sold in the UK market and pass successfully through a paper mill.

Response

The UK Government is developing plans to implement Extended Producer Responsibility (EPR) for packaging, restructuring kerbside recycling collections and introducing a mandatory binary recyclability labelling on packaging to provide clear instructions to residents whether packaging can be recycled or not. By 31 March 2026, all packaging types (except for plastic films and flexibles) will be required to be labelled as ‘recycle’ or ‘do not recycle’. As part of the EPR proposals, Government suggested that each packaging item will need an assessment to determine its recyclability. Producer fees would apply, correlated with the degree of recyclability of each product and there are proposals on a sliding scale of fees. The outcome of a recyclability assessment would enable a new mandatory labelling system for all consumer packaging to operate, aiming to provide a clear “yes” or “no” answer on recyclability. At the core of any such system for fibre-based packaging must be a process to evaluate its recyclability in standard paper mills and whether, after its use, it can be collected, sorted, sold in the UK market and pass successfully through a paper mill.

2.2 What are the benefits of getting my product or material certified with Papercycle?

Response
When, following an assessment via Papercycle, a fibre-based packaging product is considered recyclable, it confirms that the UK Paper Industry has considered the properties and components of the pack and confirms it is recyclable in either standard paper mills or in specialist mills. This certification service may enable customers to receive a “recycle” label as will be required by the UK’s mandatory recyclability labelling on packaging. Additionally, it is envisaged that packaging certified as “recyclable” will attract lower Producer Responsibility (modulated) Fees under the UK’s Extended Producer Responsibility (EPR) for packaging.

Response

When, following an assessment via Papercycle, a fibre-based packaging product is considered recyclable, it confirms that the UK Paper Industry has considered the properties and components of the pack and confirms it is recyclable in either standard paper mills or in specialist mills. This certification service may enable customers to receive a “recycle” label as will be required by the UK’s mandatory recyclability labelling on packaging. Additionally, it is envisaged that packaging certified as “recyclable” will attract lower Producer Responsibility (modulated) Fees under the UK’s Extended Producer Responsibility (EPR) for packaging.

2.3 What is Extended Producer Responsibility?

Response
In 2019, in a consultation document titled ‘Reforming the UK Packaging Producer Responsibility System’, and as part of the Resources and Waste Strategy for England issued in 2018, Government outlined its intention to make significant reforms to the current system of producer responsibility, which has been in place since 1997. The proposed reforms were based on a UK-wide approach on the basis that many manufacturers and retailers operate across the UK. In March 2021, based on feedback from the 2019 consultation, Government confirmed its preferred approach to several reforms, updated previous proposals and sought views on the implementation of the preferred approaches. The powers necessary to implement the Extended Producer Responsibility (EPR) reforms are provided by the Environment Act (2021), which allows for specific legislation to follow. On 26 March 2022, Defra published the findings to the consultation on EPR and confirmed its position. The new EPR system aims to improve packaging recycling rates to meet higher recycling targets and move the cost of collecting used packaging from Local Authorities to packaging producers.

Response

In 2019, in a consultation document titled ‘Reforming the UK Packaging Producer Responsibility System’, and as part of the Resources and Waste Strategy for England issued in 2018, Government outlined its intention to make significant reforms to the current system of producer responsibility, which has been in place since 1997. The proposed reforms were based on a UK-wide approach on the basis that many manufacturers and retailers operate across the UK. In March 2021, based on feedback from the 2019 consultation, Government confirmed its preferred approach to several reforms, updated previous proposals and sought views on the implementation of the preferred approaches. The powers necessary to implement the Extended Producer Responsibility (EPR) reforms are provided by the Environment Act (2021), which allows for specific legislation to follow. On 26 March 2022, Defra published the findings to the consultation on EPR and confirmed its position. The new EPR system aims to improve packaging recycling rates to meet higher recycling targets and move the cost of collecting used packaging from Local Authorities to packaging producers.

2.4 Why is recyclability important for Extended Producer Responsibility?

Response
At the heart of the new Extended Producer Responsibility (EPR) system for packaging, there will be a “modulated fee” mechanism, that will determine the cost producers must pay for placing their packaging on the market, based on the level of recyclability of that packaging item. A mandatory recyclability labelling system will clearly tell consumers if the packaging is recyclable. Therefore, it is essential that there is a robust system for determining which packaging formats are or are not recyclable.

Response

At the heart of the new Extended Producer Responsibility (EPR) system for packaging, there will be a “modulated fee” mechanism, that will determine the cost producers must pay for placing their packaging on the market, based on the level of recyclability of that packaging item. A mandatory recyclability labelling system will clearly tell consumers if the packaging is recyclable. Therefore, it is essential that there is a robust system for determining which packaging formats are or are not recyclable.

2.5 What are the CPI Design for Recyclability Guidelines?

Response
The CPI Design for Recyclability Guidelines are intended to provide broad direction and point the way towards resource efficient recycling of cellulose fibre-based packaging products. The guidelines demonstrate the opportunity offered by cellulose fibre-based products for packaging applications and their wider recyclability. You can access them at https://thecpi.org.uk/library/PDF/Public/Publications/Guidance%20Documents/CPI_guidelines_2022-WEB.pdf. The guidelines express the preferred position of the Paper Industry based on expert opinion, offering advice for efficient paper recycling and seeking to give a direction of travel for future packaging design. They are intended to provide broad direction and point the way towards resource efficient recycling of paper and board packaging. They neither mandate package construction nor are a definitive expression of the acceptability of packaging formats for recycling or recyclability. Papercycle has been developed as a back stop to these guidelines.

Response

The CPI Design for Recyclability Guidelines are intended to provide broad direction and point the way towards resource efficient recycling of cellulose fibre-based packaging products. The guidelines demonstrate the opportunity offered by cellulose fibre-based products for packaging applications and their wider recyclability. You can access them at https://thecpi.org.uk/library/PDF/Public/Publications/Guidance%20Documents/CPI_guidelines_2022-WEB.pdf. The guidelines express the preferred position of the Paper Industry based on expert opinion, offering advice for efficient paper recycling and seeking to give a direction of travel for future packaging design. They are intended to provide broad direction and point the way towards resource efficient recycling of paper and board packaging. They neither mandate package construction nor are a definitive expression of the acceptability of packaging formats for recycling or recyclability. Papercycle has been developed as a back stop to these guidelines.

3.0 General Industry Information

3.1 What is EN643?

Response
The industry standard for paper grades for recycling is BS EN 643:2014, which describes the levels of non-target material allowable in recognised grades of PfR. The Standard also specifies tolerances for unwanted materials as well as the composition of paper and board for recycling. Unusable materials (prohibited and unwanted materials) are clearly defined for all involved in the management of paper and board for recycling. The document was created to give advice to sellers and buyers of paper for recycling and assist the market in Paper for Recycling. BS EN 643:2014 provides overarching guidance on recognised grades of PfR, but cannot be used to judge the recyclability of packaging on a case for case basis.

Response

The industry standard for paper grades for recycling is BS EN 643:2014, which describes the levels of non-target material allowable in recognised grades of PfR. The Standard also specifies tolerances for unwanted materials as well as the composition of paper and board for recycling. Unusable materials (prohibited and unwanted materials) are clearly defined for all involved in the management of paper and board for recycling. The document was created to give advice to sellers and buyers of paper for recycling and assist the market in Paper for Recycling. BS EN 643:2014 provides overarching guidance on recognised grades of PfR, but cannot be used to judge the recyclability of packaging on a case for case basis.

3.2 What is a standard paper mill?

Response
A ‘standard paper’ mill refers to a paper mill for packaging that operates on a continuous flow basis and can handle a range of paper for recycling grades as its primary raw material. Material considered suitable for use in a standard paper mill should, as a minimum, comply with the EN643 grade description for mixed paper grades 1.01.00, 1.02.00, 5.01.00 and 5.02.00. The result is very high-quality fibrous material suspended in water, ready for papermaking (i.e., recycled pulp).

Response

A ‘standard paper’ mill refers to a paper mill for packaging that operates on a continuous flow basis and can handle a range of paper for recycling grades as its primary raw material. Material considered suitable for use in a standard paper mill should, as a minimum, comply with the EN643 grade description for mixed paper grades 1.01.00, 1.02.00, 5.01.00 and 5.02.00. The result is very high-quality fibrous material suspended in water, ready for papermaking (i.e., recycled pulp).

3.3 What is a specialist mill?

Response
A 'specialist mill' will typically source specific types of Paper for Recycling as its raw material and in most cases this material has to be collected and sorted separately for processing. These types are listed in BS EN643:2014 Paper and Board – European list of standard grades of paper and board for recycling. Specialist mills operate on a batch input basis rather than a continuous flow of raw materials and can handle larger amounts of non-fibrous material. As in standard mills, the result of the process is also very high quality fibrous material suspended in water, ready for papermaking.

Response

A 'specialist mill' will typically source specific types of Paper for Recycling as its raw material and in most cases this material has to be collected and sorted separately for processing. These types are listed in BS EN643:2014 Paper and Board – European list of standard grades of paper and board for recycling. Specialist mills operate on a batch input basis rather than a continuous flow of raw materials and can handle larger amounts of non-fibrous material. As in standard mills, the result of the process is also very high quality fibrous material suspended in water, ready for papermaking.

3.4 What is the Paper Industry’s guidance on packaging items containing food?

Response
Guidance has been produced on the application of the Term "Prohibited materials", in "Paper and Board — Guidance on the application of Term 2.2 "Prohibited materials", of BS EN 643:2014. The guidance addresses the presence of food contamination and has been developed to assist the users of BS EN 643:2014 to better understand the term prohibited materials, and which materials may be limited accepted in paper and board for recycling. Paper containing stains or even traces of food which are unavoidable in collection of post-consumer material and do not fully soak the paper, is acceptable. Surface staining, for example stains due to grease and spots of the toppings in delivery boxes for pizza and sandwich packs, and traces such as breadcrumbs in bags, sugar, salt, flour or food in emptied boxes or bags can be tolerated. Food waste sitting in the pack (free moving food), food attached to the surface (3D residue), and traces and stains that fully soak the paper, is regarded as unacceptable. Remains of liquids and solids can also be found in some special grades of BS EN 643:2014 – in used liquid packaging board, used paper cups and on other used tableware.

Response

Guidance has been produced on the application of the Term "Prohibited materials", in "Paper and Board — Guidance on the application of Term 2.2 "Prohibited materials", of BS EN 643:2014. The guidance addresses the presence of food contamination and has been developed to assist the users of BS EN 643:2014 to better understand the term prohibited materials, and which materials may be limited accepted in paper and board for recycling. Paper containing stains or even traces of food which are unavoidable in collection of post-consumer material and do not fully soak the paper, is acceptable. Surface staining, for example stains due to grease and spots of the toppings in delivery boxes for pizza and sandwich packs, and traces such as breadcrumbs in bags, sugar, salt, flour or food in emptied boxes or bags can be tolerated. Food waste sitting in the pack (free moving food), food attached to the surface (3D residue), and traces and stains that fully soak the paper, is regarded as unacceptable. Remains of liquids and solids can also be found in some special grades of BS EN 643:2014 – in used liquid packaging board, used paper cups and on other used tableware.

3.5 What are Cepi and 4Evergreen?

Response
Cepi is the European Confederation of Paper Industries (https://www.cepi.org/about-cepi/organisation/). 4evergreen (https://4evergreenforum.eu/) is a cross-industry alliance of over 100 members representing the entire lifecycle of fibre-based packaging – from forests to designers, producers, brand owners and recyclers. Cepi has created a harmonised European laboratory test method to produce parameters enabling the assessment of the recyclability of paper and board products in standard paper and board recycling mills. The 4evergreen alliance have recently published the BETA version of the recyclability evaluation protocol. CPI and Papercycle follow developments in Cepi and 4evergreen closely in order to ensure that the output is fit for purpose for the UK context.

Response

Cepi is the European Confederation of Paper Industries (https://www.cepi.org/about-cepi/organisation/). 4evergreen (https://4evergreenforum.eu/) is a cross-industry alliance of over 100 members representing the entire lifecycle of fibre-based packaging – from forests to designers, producers, brand owners and recyclers. Cepi has created a harmonised European laboratory test method to produce parameters enabling the assessment of the recyclability of paper and board products in standard paper and board recycling mills. The 4evergreen alliance have recently published the BETA version of the recyclability evaluation protocol. CPI and Papercycle follow developments in Cepi and 4evergreen closely in order to ensure that the output is fit for purpose for the UK context.

4.0 Online Recyclability Self-Assessment

4.1 What is a recyclability assessment?

Response
Papercycle has developed an online tool that asks a series of questions about the technical makeup of the paper packaging as well as other, wider factors, such as collectability, in order to determine if a fibre-based pack is recyclable in standard paper mills or specialist mills. The criteria for the recyclability assessment have been developed by stakeholders from across the Paper Industry who are advising on permissible levels and parameters. As most of all paper-based packaging products in use today are readily recyclable, an immediate result through the online assessment is possible. For packaging items that comprise more complex materials, or contain large amounts of varnish or wax, a laboratory analysis of the material may be required. The laboratory test has been integrated into the online system, and the methodology used has been agreed by the wider European Paper Industry.

Response

Papercycle has developed an online tool that asks a series of questions about the technical makeup of the paper packaging as well as other, wider factors, such as collectability, in order to determine if a fibre-based pack is recyclable in standard paper mills or specialist mills. The criteria for the recyclability assessment have been developed by stakeholders from across the Paper Industry who are advising on permissible levels and parameters. As most of all paper-based packaging products in use today are readily recyclable, an immediate result through the online assessment is possible. For packaging items that comprise more complex materials, or contain large amounts of varnish or wax, a laboratory analysis of the material may be required. The laboratory test has been integrated into the online system, and the methodology used has been agreed by the wider European Paper Industry.

4.2 How does the Papercycle assessment work?

Response
Papercycle is a fully automated tool. A series of questions must be answered online about the packaging under consideration. The online tool provides an immediate assessment and four results are possible: 1. the product/material is considered recyclable in a standard mill 2. the product is considered recyclable in a specialist mill 3. the product/material is not recyclable 4. the product/material requires laboratory testing to determine its recyclability

Response

Papercycle is a fully automated tool. A series of questions must be answered online about the packaging under consideration. The online tool provides an immediate assessment and four results are possible: 1. the product/material is considered recyclable in a standard mill 2. the product is considered recyclable in a specialist mill 3. the product/material is not recyclable 4. the product/material requires laboratory testing to determine its recyclability

4.3 Is there a limit to the number of samples I can assess?

Response
No, there is no limit to the number of packs that can be assessed. However, there is a cost for the assessment of each individual product. Regardless how many items a customer has assessed, each will undergo an individual assessment and it will be evaluated on its own merits. Comparative analysis of different samples tested under Papercycle can be provided as part of the Post Assessment Review Service.

Response

No, there is no limit to the number of packs that can be assessed. However, there is a cost for the assessment of each individual product. Regardless how many items a customer has assessed, each will undergo an individual assessment and it will be evaluated on its own merits. Comparative analysis of different samples tested under Papercycle can be provided as part of the Post Assessment Review Service.

4.4 What do I need to do if I have more than one product or material to test?

Response
You need to obtain a separate Order Number and complete an assessment for each of the products you want to assess. Once the online assessment is completed, a laboratory test may be required to determine the recyclability of the packaging product. This process will need to be followed for each product you want to assess.

4.5 If I make a mistake when completing the assessment, can I go back and correct the error?

Response
If you make a mistake in completing the online assessment you can change the answers while you are on the same page. Once you have pressed the “NEXT” button and moved to the following section of the assessment your answers are saved in the system and cannot be amended. Please think carefully about the answers before pressing the "NEXT" button at the bottom of the page.

4.6 What parameters are considered in the online assessment?

4.6.01 Reach Control

Response
Packaging submitted for evaluation should comply with UK REACH regulations. UK REACH regulations apply to the majority of chemical substances that are manufactured in or imported into Great Britain (www.hse.gov.uk/reach). REACH restrictions limit, ban or set conditions on the manufacture, placing on the market or use of a substance or group of substances. If a packaging product is intended to contain harmful or hazardous contents it may contaminate recycled paper. Examples include medicines or industrial chemicals or other items prohibited in BS EN643:2014 Paper and board – European list of standard grades of paper and board for recycling.

Response

Packaging submitted for evaluation should comply with UK REACH regulations. UK REACH regulations apply to the majority of chemical substances that are manufactured in or imported into Great Britain (www.hse.gov.uk/reach). REACH restrictions limit, ban or set conditions on the manufacture, placing on the market or use of a substance or group of substances. If a packaging product is intended to contain harmful or hazardous contents it may contaminate recycled paper. Examples include medicines or industrial chemicals or other items prohibited in BS EN643:2014 Paper and board – European list of standard grades of paper and board for recycling.

4.6.02 Detachable components

Response
It is assumed that if a component is designed to be removed by the consumer, then they will do so. The pack should be clearly marked to show that such components are separable with clear marking to show these components should be recycled appropriately. Typically, these components are removed before the contents are consumed. Examples of detachable components include: caps, closures, plastic or metal lids, removable trays holding loose items, carrying handles, polystyrene packing etc.

Response

It is assumed that if a component is designed to be removed by the consumer, then they will do so. The pack should be clearly marked to show that such components are separable with clear marking to show these components should be recycled appropriately. Typically, these components are removed before the contents are consumed. Examples of detachable components include: caps, closures, plastic or metal lids, removable trays holding loose items, carrying handles, polystyrene packing etc.

4.6.03 Paper content

Response
A typical cellulose fibre-based packaging product, apart from papermaking fibres can contain ingredients such as filling material, starch, coating colourants, binding material and additives, which are normal components of paper and should be considered part of the paper content. Components such as laminates, coatings, inks, varnishes, and adhesives should not be considered part of the paper content. You can find more information on the components of paper and on the distinction across fibre content, yield and paper content in the CPI Design for Recyclability Guidelines. Depending on the percentage and type of fibre that is in the packaging, it may need a laboratory test to confirm its recyclability.

Response

A typical cellulose fibre-based packaging product, apart from papermaking fibres can contain ingredients such as filling material, starch, coating colourants, binding material and additives, which are normal components of paper and should be considered part of the paper content. Components such as laminates, coatings, inks, varnishes, and adhesives should not be considered part of the paper content. You can find more information on the components of paper and on the distinction across fibre content, yield and paper content in the CPI Design for Recyclability Guidelines. Depending on the percentage and type of fibre that is in the packaging, it may need a laboratory test to confirm its recyclability.

4.6.04 Fibre type

Response
Paper mills are generally designed to process cellulose fibre derived from trees. The industry is aware of the increasing demand for the use of alternative fibres as the basis for paper-based products. Where fibre is derived from other sources it may behave differently in paper pulpers and have different papermaking properties to wood-based cellulose. For this reason, it is important to know if the pack contains non-wood based (alternative) fibre. It may be necessary for packaging made from non-wood derived fibres to undergo a laboratory test to confirm its recyclability.

Response

Paper mills are generally designed to process cellulose fibre derived from trees. The industry is aware of the increasing demand for the use of alternative fibres as the basis for paper-based products. Where fibre is derived from other sources it may behave differently in paper pulpers and have different papermaking properties to wood-based cellulose. For this reason, it is important to know if the pack contains non-wood based (alternative) fibre. It may be necessary for packaging made from non-wood derived fibres to undergo a laboratory test to confirm its recyclability.

4.6.05 Wet strength

Response
Wet strength is a term to describe any chemical treatment of the fibre-based substrate (paper and board) that is likely to cause it to resist tearing when wet. For practical purposes, this means any treatment that will prevent or delay fibre separation during pulping.

4.6.06 Lamination

Response
The addition of a laminate layer is important for paper recycling because it inhibits the ingress of water into the paper layer and therefore reduces the efficiency of the pulping operation in a paper mill. Lamination is defined as a layer of polymer attached to the surface of the paper and board substrate. It does not include metallised foil, dispersion coatings or wax which are considered separately during the recyclability assessment.

Response

The addition of a laminate layer is important for paper recycling because it inhibits the ingress of water into the paper layer and therefore reduces the efficiency of the pulping operation in a paper mill. Lamination is defined as a layer of polymer attached to the surface of the paper and board substrate. It does not include metallised foil, dispersion coatings or wax which are considered separately during the recyclability assessment.

4.6.07 Double-sided lamination

Response
If a packaging item carries a laminate or barrier layer on both faces of the paper substrate material, it becomes even harder to break down in the pulping phase of standard papermaking mills than single-sided laminates, because water cannot gain access to the substrate and reduce the fibre to a suspension. It is generally considered that double-sided laminates can be readily recycled, but only if collected separately and sent for recycling at specialist facilities with the capability to deal with them.

Response

If a packaging item carries a laminate or barrier layer on both faces of the paper substrate material, it becomes even harder to break down in the pulping phase of standard papermaking mills than single-sided laminates, because water cannot gain access to the substrate and reduce the fibre to a suspension. It is generally considered that double-sided laminates can be readily recycled, but only if collected separately and sent for recycling at specialist facilities with the capability to deal with them.

4.6.08 Plastic particulates

Response
The increase in plastic particulates in the global biosphere is recorded and is a matter of concern for the future of the environment. The paper recycling industry is concerned that innovative barrier methods such as emulsions may release plastic particles during the recycling process. Such by products, once produced during the pulping process, may have the potential to pass through mill cleaning systems into process water and could ultimately be discharged into water courses. It may be that packaging designers and specifiers will not know how the materials they are adding to the paper will break down when pulped, in which case a sample of the packaging will need to be sent for laboratory testing.

Response

The increase in plastic particulates in the global biosphere is recorded and is a matter of concern for the future of the environment. The paper recycling industry is concerned that innovative barrier methods such as emulsions may release plastic particles during the recycling process. Such by products, once produced during the pulping process, may have the potential to pass through mill cleaning systems into process water and could ultimately be discharged into water courses. It may be that packaging designers and specifiers will not know how the materials they are adding to the paper will break down when pulped, in which case a sample of the packaging will need to be sent for laboratory testing.

4.6.09 Coatings and varnishes

Response
There has been considerable development in coatings and varnishes in recent years. "Coatings” is a term used to describe a variety of materials applied to a sheet of paper to impart specific properties. These can create different challenges in the recycling process. Coatings can be either inorganic inclusions or printed or varnished coatings, and can be applied at different stages in the paper and box making process. In printing, lacquering, coating or varnishing refers to the application of a liquid or paste, unpigmented ink-like product, which, after drying, is mostly transparent. Thereby, certain surface properties are obtained, as for example protection against mechanical damage, gloss or matt surface effects, and/or specific slip or adhesion properties. Coatings include dispersion coatings, siliconised formulations, microcrystalline or vegetable wax , metal foil, metal deposition coatings added to the surface of the paper board or any other formulation not listed here and not to be described as a laminate.

Response

There has been considerable development in coatings and varnishes in recent years. "Coatings” is a term used to describe a variety of materials applied to a sheet of paper to impart specific properties. These can create different challenges in the recycling process. Coatings can be either inorganic inclusions or printed or varnished coatings, and can be applied at different stages in the paper and box making process. In printing, lacquering, coating or varnishing refers to the application of a liquid or paste, unpigmented ink-like product, which, after drying, is mostly transparent. Thereby, certain surface properties are obtained, as for example protection against mechanical damage, gloss or matt surface effects, and/or specific slip or adhesion properties. Coatings include dispersion coatings, siliconised formulations, microcrystalline or vegetable wax , metal foil, metal deposition coatings added to the surface of the paper board or any other formulation not listed here and not to be described as a laminate.

4.6.10 Hazardous substances

Response
It is important to know what the intended use of the paper pack is. If a packaging product is intended to contain harmful or hazardous contents, they will contaminate recycled paper when it is discarded. For example, medicines or industrial chemicals or other items prohibited in EN643 would render the pack unrecyclable.

4.6.11 Food stuffs

Response
Used food contact packaging almost inevitably contains traces of food. The assessment considers food residues on used paper packaging due to the fact that they are undesirable and can attract vermin, increase the potential microbial loading of recycled paper and degrade the fibre quality as they biodegrade. In a resource efficient circular economy, optimising the potential use of recovered fibres and minimising waste and risks to health are important. As a result, the Paper Industry places tight control on potential food contamination. The assessment considers the likelihood that the packaging is likely to carry food residues into the recycling chain either by construction or use of the intended contents and evaluates whether it is likely to comply with the Paper Industry guidance on prohibited materials. Guidance on acceptable levels of food contamination in food packaging has recently been issued by CEN (Paper and board — Guidance on the application of Term 2.2"Prohibited materials", of EN 643:2014") and should be read in conjunction with BS EN643. It states the following: Used food contact materials and articles: It is important to minimise the content of food in paper and board for recycling. For instance: • foodstuff should not be left in packaging and other food contact articles. • foodstuff should not be added intentionally to paper and board for recycling. Used food contact paper articles can contain stains or even traces of food which are unavoidable in collection of post-consumer material and are not removable by mechanical means. Examples of stains are grease and spots of toppings. Examples of traces are breadcrumbs in bags, sugar, salt, flour or food in emptied boxes or bags. Remains of liquids and solids can be found in some special EN 643 grades– in used liquid packaging board (grade 5.03.00) and in used paper cups and on other used tableware (grade 5.14.00). These stains and traces can be tolerated in paper for recycling only if: - the food contact paper article was emptied (if applicable), - the food contact paper article had been used as intended, - stains and traces come from the intended use of the food contact paper article and cannot be removed by dry sorting, - stains and traces do not fully soak the paper. If all these requirements are respected, it is unlikely that the stains and traces affect the recycling process as well as the pulp quality.

Response

Used food contact packaging almost inevitably contains traces of food.

The assessment considers food residues on used paper packaging due to the fact that they are undesirable and can attract vermin, increase the potential microbial loading of recycled paper and degrade the fibre quality as they biodegrade. In a resource efficient circular economy, optimising the potential use of recovered fibres and minimising waste and risks to health are important. As a result, the Paper Industry places tight control on potential food contamination.

The assessment considers the likelihood that the packaging is likely to carry food residues into the recycling chain either by construction or use of the intended contents and evaluates whether it is likely to comply with the Paper Industry guidance on prohibited materials.

Guidance on acceptable levels of food contamination in food packaging has recently been issued by CEN (Paper and board — Guidance on the application of Term 2.2"Prohibited materials", of EN 643:2014") and should be read in conjunction with BS EN643. It states the following:

Used food contact materials and articles:
It is important to minimise the content of food in paper and board for recycling. For instance:
• foodstuff should not be left in packaging and other food contact articles.
• foodstuff should not be added intentionally to paper and board for recycling.

Used food contact paper articles can contain stains or even traces of food which are unavoidable in collection of post-consumer material and are not removable by mechanical means. Examples of stains are grease and spots of toppings. Examples of traces are breadcrumbs in bags, sugar, salt, flour or food in emptied boxes or bags. Remains of liquids and solids can be found in some special EN 643 grades– in used liquid packaging board (grade 5.03.00) and in used paper cups and on other used tableware (grade 5.14.00).

These stains and traces can be tolerated in paper for recycling only if:
- the food contact paper article was emptied (if applicable),
- the food contact paper article had been used as intended,
- stains and traces come from the intended use of the food contact paper article and cannot be removed by dry sorting,
- stains and traces do not fully soak the paper.

If all these requirements are respected, it is unlikely that the stains and traces affect the recycling process as well as the pulp quality.

4.6.12 Peelable and soluble liners

Response
Peelable and soluble liners are considered recyclable if accompanied by a clear call to action on the package asking consumers either to peel the liner or to empty the pack or clean the pack surface prior to recycling. It is assumed that the consumer will carry out the call for action.

4.7 Can I save my assessment midway and resume later?

Response
It is not possible to save your assessment midway and resume it later. However, after placing an order and gaining access to the online self-assessment tool, you will be able to view the complete questionnaire and explanatory notes. This allows you to review all the questions thoroughly and submit your response once you are confident in your answers.

5.0 Costs

5.1 What are the costs for the assessment of finished products?

Response
The cost for finished packaging products is £280 for the online self-assessment, and if a laboratory test is required, an additional £1,550 for the laboratory test.

5.2 What are the costs for the assessment of semi-finished products?

Response
We can test semi-finished packaging materials. The costs for this service is £220 for the online self-assessment, and £1,550 for the laboratory test.

5.3 What are the costs for the Post Assessment Review Service?

Response
If Papercycle customers wish to receive a Post Assessment Technical Review, the cost for this service is £500 for a 2-hour review meeting.

6.0 Post-assessment Review Service

6.1 What is a post-assessment review service?

Response
Following a laboratory test, Papercycle can provide a technical review service on how a product behaves under lab conditions to give an insight into how the various components interact with each other, diagnose the most critical parts and signpost potential solutions for material modification. Papercycle can thus help prepare fibre-based packaging for certification and expansion in the UK and other markets, subject to local variations and requirements. We do not provide technical reviews for products tested outside the Papercycle process. Additionally, we are unable to offer a technical review before a product/material undergoes laboratory testing.

Response

Following a laboratory test, Papercycle can provide a technical review service on how a product behaves under lab conditions to give an insight into how the various components interact with each other, diagnose the most critical parts and signpost potential solutions for material modification. Papercycle can thus help prepare fibre-based packaging for certification and expansion in the UK and other markets, subject to local variations and requirements. We do not provide technical reviews for products tested outside the Papercycle process. Additionally, we are unable to offer a technical review before a product/material undergoes laboratory testing.

7.0 Laboratory Testing

7.1 Why does my product or material need to be sent for lab testing?

Response
A lab test will be required to assess the recyclability of your product, if as a result of the answers submitted, the pack is evaluated as not of simple paper construction or has features that indicate it may be difficult to recycle in the UK’s collection and recycling system.

7.2 How do I send my samples to the laboratory?

Response
If, as a result of the answers you have entered, your sample needs a laboratory test, you will be asked to send a sample of the packaging item to the Papercycle approved laboratory facility. First, you will need to purchase a laboratory test and have a valid Order Number. Once the sample is ready to be sent (we ask that you send the sample within 21 days of ordering the test), please log in to your Papercycle account, visit the "My Applications" page on the home page and choose the sample for which you have purchased the laboratory test. You will need to complete and send a technical data sheet to the lab. To be able to receive your test results, you will need to confirm via the web page the date the sample will be sent, and complete all the necessary paperwork to include with your sample. You will receive a notification confirming the date the sample has been received. Full instructions will be given once you have purchased the laboratory test.

Response

If, as a result of the answers you have entered, your sample needs a laboratory test, you will be asked to send a sample of the packaging item to the Papercycle approved laboratory facility. First, you will need to purchase a laboratory test and have a valid Order Number. Once the sample is ready to be sent (we ask that you send the sample within 21 days of ordering the test), please log in to your Papercycle account, visit the "My Applications" page on the home page and choose the sample for which you have purchased the laboratory test. You will need to complete and send a technical data sheet to the lab. To be able to receive your test results, you will need to confirm via the web page the date the sample will be sent, and complete all the necessary paperwork to include with your sample. You will receive a notification confirming the date the sample has been received. Full instructions will be given once you have purchased the laboratory test.

7.3 What are the lab testing requirements?

Response
A minimum of 600g of product/material is required by the laboratory for testing. In the event that a single package exceeds this weight, then one sample item is sufficient. Where the single item weight is less than 600g, multiple packs of the same SKU must be included up to a minimum of 600g. If non-paper elements are designed to be removed from the pack by consumers and recycled separately, they should be removed prior to despatch, except peelable liners. All other non-paper elements that are not removable by the consumer should be included in the sample. Further instructions will be given once you have purchased the laboratory test.

Response

A minimum of 600g of product/material is required by the laboratory for testing. In the event that a single package exceeds this weight, then one sample item is sufficient. Where the single item weight is less than 600g, multiple packs of the same SKU must be included up to a minimum of 600g. If non-paper elements are designed to be removed from the pack by consumers and recycled separately, they should be removed prior to despatch, except peelable liners. All other non-paper elements that are not removable by the consumer should be included in the sample. Further instructions will be given once you have purchased the laboratory test.

7.4 What laboratory testing methodology does Papercycle use? Can I choose a different method?

Response
The methodology used for the laboratory analysis of the samples is the Cepi recyclability laboratory test method. This test method was developed to allow a rapid laboratory assessment of the potential recyclability of materials or products. It uses widely available laboratory test equipment (developed specifically for use in the Paper Industry) to simulate the major process steps found in a standard paper mill that might be producing new packaging papers from ‘Paper for Recycling’ (PfR). The Cepi recyclability laboratory test method is the only laboratory testing methodology Papercycle uses to determine recyclability. Therefore we do not carry out assessments that follow a different or a modified laboratory testing methodology. For samples tested outside the Papercycle process and under different laboratory methods we are not able to offer a Certificate of Recyclability, regardless the outcome.

Response

The methodology used for the laboratory analysis of the samples is the Cepi recyclability laboratory test method. This test method was developed to allow a rapid laboratory assessment of the potential recyclability of materials or products. It uses widely available laboratory test equipment (developed specifically for use in the Paper Industry) to simulate the major process steps found in a standard paper mill that might be producing new packaging papers from ‘Paper for Recycling’ (PfR). The Cepi recyclability laboratory test method is the only laboratory testing methodology Papercycle uses to determine recyclability. Therefore we do not carry out assessments that follow a different or a modified laboratory testing methodology. For samples tested outside the Papercycle process and under different laboratory methods we are not able to offer a Certificate of Recyclability, regardless the outcome.

7.5 Can I choose the lab at which the tests can be performed?

Response
No. Papercycle has established communication, documentation, and quality assurance protocols for the laboratory analysis of the samples. These protocols include auditing measures to ensure the accuracy and reliability of the results. Please note that laboratory testing can only be undertaken at laboratories prescribed by Papercycle; customers are not able to choose the laboratory facility for the tests. Papercycle is unable to evaluate laboratory results or provide certificates of recyclability for tests conducted at any other laboratory facility, even if carried out under the Cepi Recyclability Laboratory Test Method (version 2, October 2022). We follow a standardised approach and cannot deviate from the Papercycle process.

Response

No. Papercycle has established communication, documentation, and quality assurance protocols for the laboratory analysis of the samples. These protocols include auditing measures to ensure the accuracy and reliability of the results. Please note that laboratory testing can only be undertaken at laboratories prescribed by Papercycle; customers are not able to choose the laboratory facility for the tests. Papercycle is unable to evaluate laboratory results or provide certificates of recyclability for tests conducted at any other laboratory facility, even if carried out under the Cepi Recyclability Laboratory Test Method (version 2, October 2022). We follow a standardised approach and cannot deviate from the Papercycle process.

7.6 How long does the whole laboratory test process take?

Response
For those items that need a laboratory testing, the sample must be sent to the Papercycle approved laboratory facility where the test will be undertaken. At the moment we are targeting a maximum of 28 days from arrival to reporting, but please bear in mind that this can vary depending upon the number of samples in the system at any given time.

7.7 How do I get my results back?

Response
A notification to confirm that the test has been completed and that the test results are available on the Papercycle website will be sent to your contact email address on conclusion of the test. You can also download the results from the Papercycle website. If there are any anomalies in relation to the laboratory test results and we are unable to perform the evaluation we will be in touch with you directly. You may need to provide additional information in order for us to evaluate your sample. Until we have additional information we will be unable to post the evaluation outcome, and you will receive the laboratory report via email.

Response

A notification to confirm that the test has been completed and that the test results are available on the Papercycle website will be sent to your contact email address on conclusion of the test. You can also download the results from the Papercycle website. If there are any anomalies in relation to the laboratory test results and we are unable to perform the evaluation we will be in touch with you directly. You may need to provide additional information in order for us to evaluate your sample. Until we have additional information we will be unable to post the evaluation outcome, and you will receive the laboratory report via email.

7.8 What equipment does the lab use?

Response
The key pieces of equipment are: 1. Standard Laboratory Pulper compliant with the European Standard EN ISO 5262-1 2. Somerville Fractionator equipped with plates with 5mm diameter holes and 0.15mm slots 3. Rapid-Köthen sheet former compliant with European Standard EN ISO 5269-2 4. A suitable Image Analysis System with: a. A scanner in order to capture the images, equipped with a minimal optical resolution of 2000 dpi; b. software for the analysis of the area and size distribution of the adhesive particles (macrostickies), in compliance with ISO 15360-24.

Response

The key pieces of equipment are:

1. Standard Laboratory Pulper compliant with the European Standard EN ISO 5262-1

2. Somerville Fractionator equipped with plates with 5mm diameter holes and 0.15mm slots

3. Rapid-Köthen sheet former compliant with European Standard EN ISO 5269-2

4. A suitable Image Analysis System with:
a. A scanner in order to capture the images, equipped with a minimal optical resolution of 2000 dpi;
b. software for the analysis of the area and size distribution of the adhesive particles (macrostickies), in compliance with ISO 15360-24.

7.9 What testing procedure does the lab use?

Response

A representative sample taken from the material/product to be assessed is dispersed in the Laboratory Pulper under the standard conditions specified in the test method. The resulting pulp slurry is diluted and ‘screened’ using the Somerville Fractionator (5mm Diameter Holes) to separate ‘Coarse Rejects’.

Whilst adjusting the consistency (concentration) of the pulp suspension, samples of the water can be tested to determine the level of soluble materials and colloidal materials (below 10 µm). These materials are unlikely to be retained in a finished sheet of paper and have to be treated as a part of the effluent stream from the paper mill.

Samples of the ‘Accepted Fibre’ are made into standard handsheet using the Rapid-Köthen sheet former and are pressed between two metal plates and by separating the sheet from the metal support it is possible to assess any tendency for the fibres to adhere (First Adhesiveness). If the fibres show a tendency to adhere to metal surfaces, this can lead to ‘breaks’ in the papermaking process which significantly increase production costs.

A sample of the ‘Accepted Fibre’ (from initial screening) can be further screened using the Somerville Fractionator with a 0.15mm Slotted Screen and this can be used to determine the ‘Flake Content’. After ‘fine screening’, further handsheets may be produced and can be visually assessed to determine ‘Optical Homogeneity’.

The visual uniformity of the fibres is the first indication of how well the fibres can be reformed into viable paper products. Larger particles of ‘sticky material’ or ‘Macrostickies’ can lead to breaks on the paper machine. By extracting these sticky particles and measuring their surface area using the Image Analyser, we can estimate the level present in the dispersed fibre. Whilst paper mills can remove a certain level of sticky material, high levels overload the removal systems.

Please note: All samples undergoing laboratory testing under Papercycle will be subject to a macrostickies test. This will ensure that there are no materials present that contribute to the generation of macrostickies when the product gets recycled and also a consistent and fair approach towards the laboratory testing of all samples received.

There may be cases where a sample produces such as high level of coarse rejects, meaning that it does no yield sufficient usable fibre to allow the lab testing to continue with the full analysis of the material. Under these circumstances, it is not possible to continue with the testing and measure any other parameters. As a result, coarse rejects will be the only parameter measured and reported to the customer.

8.0 Papercycle Recyclability Certificate

8.1 How do I access my Recyclability Certificate?

Response
If your product or material has been evaluated under the Papercycle Evaluation Protocol and is deemed to be recycled you will receive a certificate issued by Papercycle. You will be able to download your certificate at any time by logging in to your account.

8.2 What is the validity of the Recyclability Certificate?

Response
If your product or material is deemed recyclable the certificate will be valid for 3 years from the date of certification. However, if any changes are made to the composition of the certified product or material, the certificate becomes invalid and the product needs to be reassessed, and re-certified.

8.3 Does a Papercycle Recyclability Certificate guarantee my packaging can be recycled?

Response

No. The certificate for finished products may enable the pack to display a “recycle” label. Government and the labelling organisation(s) are aiming to ensure that if a packaging format is marked as recyclable, it will actually be recycled. However, Papercycle certifying that a material is recyclable does not guarantee that a particular packaging format is always recycled, because there may be times when certain grades of paper for recycling are not purchased by paper mills.

9.0 Auditing, Control and Confidentiality

9.1 What is the audit process for online self-assessments?

Response

Papercycle is fully automated and to ensure it is a credible and trusted tool, there is an auditing process in place. Papercycle will audit a representative sample of packaging items that following the online recyclability assessment they are deemed to be recyclable. If randomly selected, you will not be charged for either laboratory test costs or postage/courier costs. However, you will not be able to receive your certificate until the laboratory confirms the results of the test. If any responses are found to be incorrect, and following the laboratory test the product is deemed not to be recyclable, Papercycle reserves the right to recover any charges incurred (e.g. additional testing and admin charges).

9.2 What is the approach and quality control measures for laboratory testing?

Response

Papercycle follows a standardised approach for laboratory testing for quality control purposes. Laboratory tests should be conducted at laboratory facilities prescribed by Papercycle, with which we have established clear communication, documentation, and quality assurance protocols in place. Therefore, we are therefore unable to evaluate laboratory test results or provide certificates of recyclability for laboratory tests that deviate from the Papercycle process, even if they have been carried out using the Cepi Recyclability Laboratory Test Method (version 2, October 2022).

9.3 What is your quality control process for handling complaints?

Response

Papercycle has established a standardised process for receiving and documenting complaints. We conduct thorough investigations to determine the root cause of the complaint and have corrective and preventative actions in place to prevent similar complaints from recurring. Periodic reviews of the complaint handling process by management ensures ongoing evaluation and identification of improvement opportunities.

9.4 How do I ensure the information I give is confidential?

Response
We will only use the information you provide for the purpose of fulfilling our respective obligations under the Contract, and we will not disclose any confidential information. Please refer to Clause 13 of the Papercycle Terms and Conditions. To maintain confidentiality, we will only discuss assessment results and address enquiries with the customer who conducted the assessment.

9.5 Can we have an NDA in place?

Response

If, in addition to the confidentiality clauses in our Terms and Conditions, you would like to have a Non-Disclosure Agreement (NDA) in place, please contact us once you have placed an order with us. We are open to signing NDAs, however, it is important to note that any legal costs incurred as a result of the NDA will need to be covered by the requesting party. We reserve the right to recover any additional fees we have to pay as a result of a customer’s NDA.

10.0 Getting in touch

10.1 What to do if I have a question? Can I contact the lab directly or speak to CPI staff?

Response

Before you send us your question, please read carefully our FAQs as they may provide you with the information you need. If they do not answer your question, please contact us by emailing [email protected] or via the ‘Contact us’ form. All enquiries are handled in order of priority. Please submit any enquiries related to your laboratory testing via email to us directly. Enquiries sent directly to the laboratory facilities Papercycle uses will not be considered. Please also be aware that we can neither discuss the recyclability of your product/material before you conduct an assessment, nor offer technical reviews for products that have not undergone laboratory testing under the Papercycle process.

10.2 How do I get more information about my assessment?

Response

Upon completion of your online assessment, the results will be communicated to you via email. If your enquiry is related to the outcome of the laboratory assessment carried out under Papercycle, we can have a technical discussion with you as part of our post-assessment review service. You can find more information at https://paper.org.uk/Papercycle/PAR. However, please note that we do not provide technical reviews for products or materials tested outside the Papercycle process, nor can we offer insights into your product/material before testing it under Papercycle.

10.3 How to complain?

Response

If you are dissatisfied with the standard of service provided and wish to file a complaint, please do so in writing by sending an email to [email protected] or using the ‘Contact us’ page on our website. Current customers have the right to make a complaint about the quality and standard of the service we provided, as well as our failure to deliver a service or adhere to an administrative process, within one month from the date the issue arises. In case you disagree with the decision made following your assessment and wish to appeal, please refer to our Appeals Policy for further guidance. Please be aware that we require any complaints to be submitted by Papercycle customers in writing. We will only respond to concerns, complaints, or comments that are directly communicated to us by the customer who carried out the assessment. We do not address issues posted on social media platforms, conveyed over the phone, or received through a third party.

10.4 How long will it take to receive a response to my complaint?

Response

We aim to resolve complaints quickly and we will be in touch to resolve the problem. We will acknowledge your email with an estimate of when to expect a response and we aim to respond to within 15 working days. It may take longer to resolve the issue depending on the nature of your complaint and the information you provide. Complex cases that require further investigation may take longer to complete. To allow us to investigate your complaint fully, we may need to liaise externally before responding to you. Please be aware that the information that you send us may be shared with third parties.

10.5 What should I expect from your service?

Response

We are committed to dealing with all questions and concerns equitably, comprehensively, and in a timely manner. We treat all questions and issues raised with us with courtesy and respect and we expect the same in return. While we value diverse opinions and encourage open dialogue, we do not respond to rude, offensive or disrespectful comments. We will not tolerate or respond to abusive, offensive or aggressive language or to repeat questions and complaints about the same issue after a concern has been investigated and a response has been provided. We reserve the right not to respond directly to anyone that raises a question or a concern with us in a manner considered to be unreasonably persistent. We do not respond to duplicate questions or complaints about the same issues.

10.6 How to appeal a decision?

Response
Papercycle customers can appeal in writing against an assessment decision. Please refer to our Appeals Policy for more detail.

Frequently Asked Questions (FAQs)

1.0 Papercycle's services

2.0 Why use Papercycle?

3.0 General Industry Information

4.0 Online Recyclability Self-Assessment

4.6 What parameters are considered in the online assessment?

5.0 Costs

6.0 Post-assessment Review Service

7.0 Laboratory Testing

8.0 Papercycle Recyclability Certificate

9.0 Auditing, Control and Confidentiality

10.0 Getting in touch